Baratta Design

A user trying to register at one of my sites forwarded his registration email to me this morning. It was not showing any personalization, NAME was like this [NAME] and the validation link was blank. The email was broken so I started looking for the problem. After a few hours of checking the site and doing some test sign-ups I was not able to find the problem so I upgraded the whole site to the newest Joomla and all the latest Community Builder extension and it's extra plugins, captcha etc.

Well that didn't change anything, the registration process was still sending out broken emails with no link to confirm and validate the registered users email address, plus no personalization. After an hour of searching Community Builders forum boards I was 'stumbled' across a post about the problem I was having. Its not easy to find a problem like this when you are using 'Registration problem' as your search string. This words bring back a huge number of topics.

Finally I spotted my exact issue 'Broken Email'. It turned out to be the Jom Comment component that was breaking the Joomla registration process, it had nothing to do with Community Builder. After downloading the newest version of Jom Comment (Pro in my case) the registration process works correctly again!

If you end up with registration emails being sent out that look like the one below, you may have the same issue and need a new Jom Comment component.

Example of Problem Registration Email
Greetings [NAME],

Thank you for applying for registration with us. We have received your request and we will process it as soon as you confirm your email address by clicking on the following

hyperlink:
[CONFIRM]

Once your email address is confirmed our moderators will be notified to continue the activation process.

You will be notified by email of the progress of the process.

[DETAILS]

Kind Regards,
Website Administration

NOTE: This email was automatically generated

One major headache solved! Now on to the next. 

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